Quality Assessment & Improvement (QA&I) Process Resources

In case of questions, issues or concerns related to the questions asked in a tool or the QA&I Process, please contact the ODP QA&I Process mailbox at ra-PWQAIProcess@pa.gov.

QA&I FY2021 Year 1 Annual Report (PDF)

QA&I Cycle 2 Process Document (PDF)

QA&I CAP Form – Blank (PDF)

QA&I FY 22-23 Cycle 2, Year 1 Full Review List (Excel)

QA&I wEBINARS

QA&I Cycle 2 Training for AEs, SCOs, and Providers – Webinar 2022

QA&I Cycle 2 Training for AEs, SCOs, and Providers – Slide deck 2022 (PDF)

QA&I Cycle 2 Training Question and Answer Document

QA&I Cycle 2 Process Document 2022

QAI Contact List

Effective immediately, any changes to the primary and/or secondary contacts should be submitted by using the following link: ODP Quality Assessment & Improvement Contact Information Form.  Changes can be submitted throughout the year and ODP will post an updated version of the QA&I Contact List spreadsheet at least every 2 weeks during the months of June-August.  As a reminder, it is the responsibility of the entity to ensure that this information remains up to date. 

QA&I Contact List 3-03-23 (Excel)

ODP QA&I Contacts (Word)

Individual Interviews

QA&I C2Y1 Individual Interview Tool (Word)

For ID/A and AAW Providers

QA&I C2Y1 Provider Tool 7.19.22 (PDF)

QA&I Cycle 2 Year 1 Provider Self-Assessment Spreadsheet (Excel)

For ID/A and AAW SCOs

QA&I C2Y1 SCO Tool 7.19.22 (PDF)

QA&I Cycle 2 Year 1 Provider Self-Assessment Spreadsheet (Excel)