This FAQ contains questions not answered in the Process Details document. Please review this document if your questions are not answered below.
FAQ Last Updated: 10/10/2025
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General
Yes, SCOs will be required to complete data submissions each year as a part of Performance-Based Contracting. The next PBC data collection will occur during the months of February and March 2027 and will follow that schedule annually.
All SCOs must establish a way to collect baseline data, where possible. For measures that assess SCOs based on data the agency does not have access to, ODP will provide the baseline.
The measures will progress with the goal of improving services for individuals and families. Small changes will be made from year to year. Larger changes will happen every 3 years.
This information was covered in detail during the SCO Summit Series. The recordings of the Summits can be found under the Webinar Recordings section (at the bottom of the page), here: https://home.myodp.org/resources/waiver-implementation/pbc-sco-services/
The Associate SC position can begin billing under the 15-minute unit Fee-for-Service on January 1, 2026. Examples of the tasks an Associate SC could do, but are not limited to, are:
– Referrals to community resources (outside of ODP-funded services)
– Returning phone calls to individuals and families
– Preparing documentation/applications on behalf of another person
– Performing general updates to the ISP
– Facilitating the use of Charting the LifeCourse (CtLC) tools with individuals and families (Note: Must have 1+ years of experience with people with ID/A and complete the CtLC Learner Pathways Practitioner-level course)
SCOs should work with their AEs to determine when an individual meets criteria for intensive TSM. An individual meets criteria for intensive TSM when they have active Medical Assistance, are not enrolled in a waiver, and their support needs are significant enough that the SCO is consistently performing activities listed in Billing Guidance List A or B for Intensive TSM for at least 3 months in a 6-month window.
HCSIS service notes are being updated to capture both List A and List B activities to assist SCOs with tracking. The Service Note Report extract will also be updated to reflect changes in services notes relevant to List A and List B activities. Changes will be effective July 1, 2026.
SCOs should submit claims for services provided to individuals once they meet the minimum billing requirement as outlined in the Supports Coordination Minimum Activity for Billing document. SCOs will not need to submit documentation in advance of billing, however SCOs must maintain any and all documentation to substantiate claims. ODP will continue to complete claims documentation reviews.
Data Submission Portal
No, users do not have to complete an entire submission in one sitting. Users can enter data, save and exit the system, then log in later to finish. A user may return to the submission as often as needed until the deadline for the submission window closes.
Yes. The MyPBC Portal does not allow users to complete a submission without answering all required questions. If a user does not complete a mandatory question (indicated by a red asterisk) or navigates away from a page without saving, they will be prompted with a red error message or confirmation pop-up. Some questions have rules on what types of characters users can enter or file upload requirements. Users will see a red error message if they enter a response that does not meet requirements.
The MyPBC Portal will open from October 1, 2025 – November 1, 2025. Submissions will only be received during this window.
Data submissions that are successfully received by ODP will have a status of “Completed” on the My PBC Profile screen within the My PBC Portal. SCOs should navigate to the My PBC Profile screen to review the column titled “PBC Submission Status” and confirm it shows a status of “Completed.”
SCOs that are part of larger organizations should only include the staff performing activities subject to the ODP Agreement for Supports Coordination Services.
Performance Measures: Access
ODP is not establishing specific caseload ratio requirements for Supports Coordinators. Instead, the expectation is that each SCO demonstrates its ability to consistently meet the activity and quality standards for the individuals they support.
Performance Measures: Administration
Yes, the county’s audited Financial Report will meet the measure criteria. It is not necessary to have a separate audit or financial statement for the SCO services.
For county-based SCOs, measures ADM.01.3 and ADM.01.4 will not be applicable. County-based SCOs will indicate that they are county-based within the Data Submission Form and will be exempt from answering these measures.
The intent of Measure SC-ADM.02 is for each SCO to demonstrate thoughtful planning and readiness for the transition to the new payment methodology effective July 1, 2026. Your plan should reflect how your organization is preparing operationally and strategically for this change, using your current structure and practices as the foundation.
You should describe your existing billing and documentation approach, outline how you plan to move toward the monthly payment model, and identify key milestones, responsible staff, and measurable targets that show progress. It’s not necessary to know the final HCSIS configuration at this stage — focus instead on how your organization will adapt its internal policies, training, and processes to align with the new methodology once system details are finalized.
This measure is an opportunity to show that planning has begun and that the SCO is actively positioning itself for a smooth transition
Performance Measures: Continuum of Services
This lead is someone with expertise and knowledge with housing resources in the areas served by the SCO; including subsidies, HUD, etc. This is separate from the provision of the Housing Transition and Tenancy Sustaining service.
Unlicensed Residential Habilitation services fall under the Residential Habilitation service as a provider-owned and operated setting.
Performance Measures: Person Centered Practices
The measure calculation is based on validating the following timeframes: P/FDS – every 3 months; Consolidated & Community Living – every 2 months. This allows flexibility for the monitoring to be completed at any point during the month it is due.
Performance Measures: Quality (Data Integrity)
ODP will share the data used for these measures and the evaluation outcomes for these measures with SCOs. They are pulled from HCSIS, CIS, PROMISe, and OVR CWIS.
“Intent to enroll” is a status within HCSIS Waiver Program Enrollment. While removing individuals with this status from PUNS is included in the PUNS Manual, it will not be part of the measure for the 2025 submission period. This may change for future PBC submissions.
From the Process Details:
Numerator: Number of individuals supported by the organization enrolled in Consolidated Waiver with an active PUNS Denominator: Number of individuals supported by the organization enrolled in Consolidated Waiver
Performance Measures: Quality
Yes. Within the measure question, there is a dropdown option of “In Progress” your SCO can choose.
All surveys will be administered by ODP. SCOs should plan to support this administration by encouraging family members to complete them.
No, there will not be any new 2025 class offerings. Please plan accordingly to attend one of the QM Certification classes offered during 2026.
Performance Measures: Risk Management
Trend analysis is the process of examining data over time to identify patterns, changes, or consistent movements. It helps you understand whether something is increasing, decreasing, or remaining stable, and can be used to make predictions or guide decisions (responses) based on what the data and analysis are telling you. For further information and guidance, please review the Quality Management Templates, Tools and Spotlights that are available on the Quality Management Landing Page on the MyODP website.
Performance Measures: Workforce
NADSP Certification (DSP-I, DSP-II, DSP-III, FLS) requires recertification every two years. By the end of the two-year term, the certified DSP or FLS must complete/submit at least 20 hours of training. This training does not have to be NADSP-Accredited, but no more than 8 of the 20 hours can be from mandatory training requirements. (Certification Renewal Application (DSP I, DSP II, DSP III, FLS) – NADSP)
Pay for Performance Initiatives
If an SCO’s submission is determined to meet P4P criteria, the organization will receive an incentive payment valued at the lesser of their P4P budget request for the initiative or 3% of their total ODP-eligible revenue in FY24-25. This excludes base and AAW revenue. For example, if an SCO collected $1M in claims revenue during this period and requested $50K via their budget, they would receive $30K (3% of $1M). This approach is used for both the Credentialing and Technology P4P initiatives.
The available amounts are published in the SCO Implementation Guide. P4P Determination Letters will be distributed to SCOs via email in December 2025 or January 2026.
A plan requiring clarification or additional information will be identified in the letter from ODP. This will allow the SCO to address the information needed.
For the capacity building P4P in FY25-26, SCOs should keep standard documentation such as invoices, proof of payment, training records, etc.