Independent Monitoring for Quality and National Core Indicators

Reports from statewide Independent Monitoring for Quality surveys and National Core Indicators for PA.

Independent Monitoring For Quality (IM4Q)

Independent Monitoring for Quality (IM4Q) observes the satisfaction and quality of life of people receiving services in the developmental disability system. IM4Q indicators are organized into the areas of individual satisfaction, dignity and respect, choice and control, inclusion, and physical setting.

IM4Q teams develop considerations from face-to-face or virtual interviews with people receiving services, and telephone interviews with families, friends, and guardians.  Considerations are things that the individual wants to improve in his or her life and/or things the IM4Q survey team thinks may improve the individual’s life.  If the individual agrees, considerations are shared with the Administrative Entity (AE) and supports coordinators for appropriate follow-up.  Where immediate health and safety issues are observed, the IM4Q team is instructed to report the situation to the AE as quickly as possible.

Considerations from IM4Q interviews are entered into the Home and Community Services Information System (HCSIS), and when necessary, are used to result in service and support changes in the person’s Individual Support Plan (ISP). In addition, IM4Q data are combined to result in AE, provider, regional, and statewide satisfaction and outcome reports. This information is used for ongoing quality improvement purposes. Systemic quality improvement actions are taken through ODP, AE, and provider quality councils and are reviewed with County MH/DD/ID Advisory Boards.

More information about IM4Q is available on the PA Department of Human Services site.

IM4Q Resources

IM4Q Reports

IM4Q Statewide Report 2020-2021 Final – PDF

IM4Q Statewide Report 2020-2021 User Friendly Icons – PDF

IM4Q Statewide Report 2020-2021 User Friendly Chart – PDF

IM4Q Covid 19 Supplement Report 2020-2021 – PDF

Making a Difference in the Lives of People Supported by ODP – PDF

2019-2020 IM4Q Statewide Report – PDF

2019-2020 IM4Q Statewide Report User-Friendly Icons – PDF

2019-2020 IM4Q Statewide Report User-Friendly Charts – PDF

2018-2019 IM4Q Statewide Report – PDF

2018-2019 IM4Q Statewide Report User-Friendly Icons – PDF

2018-2019 IM4Q Statewide Report User-Friendly Charts – PDF

2018-2019 IM4Q State Center Report – PDF

2018-2019 IM4Q State Center Supplemental Report – PDF

2018-2019 IM4Q Person and Family Directed Supports Waiver Report – PDF

2017-2018 IM4Q Statewide Report – PDF

2017-2018 IM4Q Statewide Report User-Friendly Icons – PDF

2017-2018 IM4Q Statewide Report User-Friendly Charts – PDF

2016-2017 IM4Q Statewide Report – PDF

2016-2017 IM4Q Statewide Report User-Friendly Icons – PDF

2016-2017 IM4Q Statewide Report User-Friendly Charts – PDF

National Core Indicators (NCI)

National Core Indicators (NCI) is a collaborative effort between the National Association of State Directors of Developmental Disabilities Services (NASDDDS) and the Human Services Research Institute (HSRI). The purpose of the program, which began in 1997, is to support NASDDDS member agencies to gather a standard set of performance and outcome measures that can be used to track their own performance over time, to compare results across states, and to establish national benchmarks. Pennsylvania is a member state of NCI. All NCI reports can be found here: https://www.nationalcoreindicators.org/resources/reports/