The purpose of this announcement is to provide guidance for providers when determining whether an event involving staff employed by the provider1 constitutes alleged neglect in accordance with ODP’s regulations2 such that it must be reported as an incident in the Enterprise Incident Management (EIM) system. This announcement also provides guidance about applying regulatory requirements related to complaint management3 when an event does not require reporting as an incident of alleged neglect.

Attachment 1: ODPANN 21-083: Determining When an Event Constitutes Neglect for Purposes of Reporting Incidents Involving Provider Employees